Return and Exchange Policy

At Agathon Fit, we are dedicated to achieving 100% customer satisfaction. If, for any reason, your purchase falls short of your expectations, we offer a seamless and effort-less return process. Please consider the following details:

 

Eligibility for Returns and Exchanges

  • Time Frame: Items must be returned or exchanged within 10 days of the delivery date.
  • Condition: Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.
  • Proof of Purchase: A valid proof of purchase (order confirmation, receipt, or invoice) must be provided for all returns and exchanges.

 

Fixed Return and Exchange Shipping Cost:
  • Products Priced Between 399 - 599:INR 60
  • Products Priced Between 599 - 899:INR 90
  • Products Priced Above 899:INR 120

 

Our Fair Returns and Exchanges Policy

How we came up with these prices??

At Agathon Fit, your satisfaction is our top priority. If you need to return or exchange an item, here’s how our Fair Returns and Exchanges Policy works:

Return Shipping Costs: We’re pleased to cover 50% of the return shipping costs, with the other 50%  being the customer’s responsibility. Please note that these percentages may vary slightly based on factors such as your location, the price range of your product, its weight, average shipping rates across India and the logistics involved.

These return and exchange shipping costs are carefully calculated to balance efficiency and fairness to ensure smooth process for everyone.

 

Why This Policy?

Fairness: We believe in sharing the responsibility of return costs to make the process fair for both the customer and the business.
Transparency: The policy ensures you are aware of the potential deductions before making a return.
Customer-Centric Approach: By covering around half of the return shipping cost, we aim to ease the return process without putting the full burden on our customers.

 

Non-Returnable Items

The following items are non-returnable:

  • Items purchased on sale or clearance.
  • Customized or personalized items.
  • Gift cards or store credits.
  • Items marked as “Final Sale”

 

How to Proceed with a Return:

a. Request a Return Authorization
  • Contact our Customer Support Team at [customer support Email/WhatsApp Us] to request a Return Authorization (RA) number.
  • Provide your order number, item(s) you wish to return, and the reason for the return.
b. Prepare the Package
  • Pack the item(s) securely in the original packaging or a suitable alternative.
  • Include the RA number and the original receipt/invoice inside the package.
c. Ship the Return

Pick-up will be attempted twice. If these attempts are unsuccessful, please arrange to send the shipment back to our company address. Please note that reverse pick-up is dependent on service availability in your area’s pin code.

 

Exchange Process:

Eligibility for Exchange
  • Exchanges are only allowed for the same product in a different size or color, subject to availability.
  • If you receive a defective or incorrect item.
  • If the requested size/color is unavailable, you may choose to return the item for a refund or exchange it with different item.
Request an Exchange
  • Contact our Customer Support Team at [customer support Email/WhatsApp] to request an exchange.
  • Provide your order number, item(s) you wish to exchange, and the desired size/color.
Follow Return Steps
  • Follow the same steps as outlined in the "Return Process" section to send the item(s) back.
  • Once we receive the returned item(s), we will process the exchange and ship the new item(s) to you.

 

Exchange/Refund Limitation

Each order is eligible for a single exchange or refund. We are unable to offer further exchanges or refunds for products that have already been exchanged.

 

Contact Us

For any questions or assistance about our Return and Exchange Policy, feel free to reach out to our support team. We’re here to ensure your shopping experience with Agathon Fit is smooth and satisfying.

 

Note: This policy may be subject to updates, so please review it periodically. By making a purchase, you agree to the terms outlined in this Return and Exchange Policy.